Gotrip Official (hereinafter referred to as “Gotrip,” “we,” “us,” or “our”) values and respects the privacy of its users (hereinafter referred to as “you” or “your”). This Privacy Policy outlines how any personal data collected from you or provided by you through our official website [https://www.gotripofficial.com] (hereinafter referred to as “the website”) or via other channels will be processed and protected. Gotrip Official includes any affiliated or subsidiary companies.

This policy applies to any individual who books, purchases, inquires, or intends to inquire about any of Gotrip’s travel-related products or services—either through our website, corporate offices, branch locations, or authorized sales partners. By booking with us or submitting your personal data, you consent to the transfer, processing, and storage of that information. If you do not agree with the terms of this Privacy Policy, you should refrain from using our services or website.

Collection and Use of Personal Information

You may be required to provide personal details such as:

• Full name, address, contact number, and email address
• Date of birth, gender, and nationality
• Payment details (credit/debit card number in encrypted form, UPI ID, bank details)
• Identity documents (Aadhaar, PAN, Passport – with number, issue and expiry dates)
• Visa-related documents and photographs
• Health information or medical certificates (where applicable)
• Travel history and preferences
• Professional details (if required for documentation)

We may record email correspondence or phone conversations for customer service, verification, and training purposes. System-related data like browser type, IP address, and location may also be collected to improve user experience and ensure platform security.

In certain situations, we may collect sensitive personal information such as medical history or special travel needs to ensure safe and comfortable travel arrangements. This information will be used only as necessary and is protected under applicable law.

Purpose of Collecting Personal Information

The data collected is primarily used to:

• Facilitate bookings and confirm transactions
• Share updates about bookings, itineraries, or changes
• Communicate tour-related information (including daily schedules)
• Verify identity and secure transactions
• Provide customer service and support
• Detect and prevent fraud
• Comply with contractual or legal obligations
• Improve website performance and user experience

Cookies

Our website uses cookies to distinguish you from other users. Cookies are small files stored on your device that help improve your browsing experience.

Cookies help us:

• Remember your login credentials and preferences
• Track usage patterns and improve navigation
• Provide relevant promotional content
• Analyze traffic for marketing and site optimization

Most browsers automatically accept cookies, but you can manage or disable them through browser settings. Disabling cookies may impact some website functionalities.

We may also collect anonymized information (not linked to you personally) about your interactions on our website and others, to improve advertising and content delivery.

Third-Party Website Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and Gotrip is not responsible for their practices. We recommend reviewing their privacy policies before sharing any information. Clicking on third-party links will redirect you outside of Gotrip’s control.

Data Sharing and Disclosure

Your personal data may be shared under controlled conditions with:

• Our partner hotels, airlines, transport providers, and destination managers
• Payment gateways and verification agencies
• Government agencies for visa or permit processing
• Banks, insurance providers, and business partners (e.g. SIM card vendors)
• Internal teams and subsidiaries under data protection agreements

We may also share your data if legally required, such as during litigation, compliance investigations, or lawful enforcement proceedings.

In the event of a company merger, acquisition, restructuring, or sale, your personal data may be transferred to the acquiring or succeeding entity, subject to applicable privacy commitments.

Marketing Use

We may contact you via phone, email, or SMS regarding services or promotions you’ve shown interest in. If you’ve opted in, we may send newsletters, tour offers, or destination updates.

You may unsubscribe at any time by contacting us at: info@gotripofficial.com

We may occasionally request feedback through surveys or contests. Participation is optional, and personal data collected is used only for stated purposes. You also agree that photos taken during Gotrip tours may be used for promotional purposes.

Data Protection and Security

While internet data transmission is not fully secure, we employ stringent measures to safeguard your data:

• SSL (Secure Socket Layer) encryption for all financial transactions
• Secure storage on encrypted servers
• Limited internal access to sensitive data
• Regular audits and compliance practices

However, Gotrip shall not be held liable for unauthorized breaches caused by third-party interception beyond our control.

Users must keep their login credentials secure. We are not liable for misuse due to password disclosure.

Intellectual Property Rights

All content, designs, branding, and trademarks related to “Gotrip Official” are protected under intellectual property laws. You may not use, copy, or reproduce any part of our IP without written consent from the company.

Authenticity of Data

You are responsible for ensuring that the personal data you provide is accurate and complete. Gotrip is not liable for issues arising from incorrect or falsified data.

Policy Updates

We reserve the right to amend this Privacy Policy at any time. Continued use of the website after changes indicates acceptance of the revised policy. It is your responsibility to stay updated with the latest version.